Terms and Conditions of Sale and Use

Article 1 – Principles

These general terms and conditions express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.
They are available on the “dream-five.com” website and shall prevail, where applicable, over any other version or any other contradictory document.
Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale is lacking, it will be considered to be governed by the practices in force in the distance-selling sector whose companies are based in Switzerland.

Article 2 – Content

The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer from the “dream-five.com” website.

These conditions only apply to purchases made on the DREAM-FIVE website and delivered exclusively in mainland France or Corsica. For deliveries to French overseas departments and territories or abroad, please send a message to the following e-mail address: dreamfive.contact@gmail.com. These purchases concern DREAM-FIVE products.

Article 3 – Pre-contract information

Prior to placing an order and entering into a contract, the buyer acknowledges having been informed, in a legible and comprehensible manner, of the present terms and conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code.

The following information is provided to the buyer in a clear and comprehensible manner:
– the essential characteristics of the goods ;
– the price of the goods and/or the method of calculating the price

– and, if applicable, any additional transport, delivery or postage costs and any other charges due.
– in the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the goods, regardless of price;
– information relating to the seller’s identity, postal, telephone and electronic contact details, and business activities, legal guarantees, digital content functionalities and, where applicable, interoperability, the existence and implementation of guarantees and other contractual conditions.

Article 4 – The order

The purchaser may place an order online, from the online catalog and using the form provided therein, for any product, subject to availability. The buyer will be informed of any unavailability of the product or good ordered.

For the order to be validated, the buyer must accept the present terms and conditions by clicking where indicated. They must also choose the delivery address and method, and finally validate the payment method. The sale will be considered final: – after the seller has sent the buyer confirmation of acceptance of the order by e-mail; – and after the seller has received payment in full. Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be settled within the framework of a possible exchange and the guarantees mentioned below. In certain cases, notably non-payment, incorrect address or other problem with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem has been resolved. For any question relating to the follow-up of an order, the buyer must contact the following email: dreamfive.contact@gmail.com.

Article 5 – Electronic signature

The on-line provision of the purchaser’s credit card number and the final validation of the order shall constitute proof of the purchaser’s agreement:
– Payability of sums due under the purchase order,

– signature and express acceptance of all operations carried out. In the event of fraudulent use of a bank card, the purchaser is invited to contact the seller by e-mail as soon as this is discovered.

Article 6 – Order confirmation

The seller provides the buyer with a copy of the contract by e-mail.

Article 7 – Proof of transaction

Computerized registers, kept in the seller’s computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.

Article 8 – Product information

The products governed by these terms and conditions are those which appear on the seller’s website and which are indicated as sold and dispatched by the seller. They are offered while stocks last.

The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.

Product photographs are not contractual.

Article 9 – Price

The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
Prices are given in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.

If one or more taxes or contributions, notably environmental, are created or modified, either upwards or downwards, this change may be reflected in the sale price of the products.

Article 10 – Payment method

This is an order with a payment obligation, which means that placing the order implies payment by the buyer. To pay for the order, the purchaser may choose from among the payment methods made available by the seller and listed on the seller’s website. The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form. The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.

Payment must be made in full on the day the order is placed, using the following methods:

by credit card.

Article 11 – Product availability – Refunds

Delivery times are calculated from the order registration date indicated on the order confirmation e-mail.
For deliveries in Metropolitan France and Corsica, the delivery time is 3 days from the day following that on which the buyer placed the order, according to the following methods: Colissimo Point Relais delivery, Colissimo delivery.